Customer Services Administrator

A great opportunity join a world leading publisher in Oxfordshire. Based in the customer service team you will be supporting a team of busy subscription agents ensuring the delivery of a high level of service. The ideal candidate will have strong admin skills and a passion for giving excellent customer service.

Key duties:

• Support and manage agents accounts and internal departments to resolve queries, ensue orders are processed and online access is available customers
• Resolving escalated queries and ensure payment and order processing meets expectations
• Ensure all relevant information is passed onto agents via Newsletter, meetings and webpages
• Identify and suggest improvements to processes and service

Experience / skills required:

• Experience in a Customer Services role as well as proven admin experience
• Strong IT Skills
• Organised with the ability to multi task and meet deadlines

• Excellent problem solver with the ability to troubleshoot issues
• Team player good relationship building and communication skills

For further information, please apply online or email a CV and salary expectations ASAP to alisonredfearn@atwoodtate.co.uk

Contact:            Alison Redfearn

Tel:                   020 7487 8236

Atwood Tate embraces diversity and seeks to promote the benefits of diversity in all of our business activities and to develop a business culture that reflects that belief.  We welcome applications from all members of society irrespective of age, disability, sex, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief.