Key Account Executive, Non Trade Sales (6 month FTC)

Who we are and what we do

About Hachette UK

Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

We're made up of 12 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.

Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder & Stoughton; Headline; Quercus; Octopus, Bookouture and Dialogue Books. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hodder Education is a market leader in resources for both primary and secondary schools.

Hachette UK is part of Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland.

It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries.

What you'll be doing

• An exciting fixed term role supporting the needs of the Non Trade customer base, with a particular focus on Gift Trade and incremental channels. Operational support on Bookspeed, Owl Barn, Urban Outfitters and Pretty Little Things will provide a good introduction to some of key accounts and there is also opportunity to manage a suite of smaller accounts and incremental sales, including channels such as education, partnerships and gift-subscription crates. 
• Working closely with customer services,  you will be responsible for reactive orders we determine as ‘long-tail’ and managing that flow of traffic through the Gift Trade Sales inbox in an efficient and customer-first orientated manner.
• This role reports to the Deputy Director for Non Trade Sales but supports the wider team with sales operations and customer communications.

The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may reasonably be required

Who we are looking for

• Excellent communicator, taking ownership of customer queries from initial enquiry to solution in a timely manner.  
• Highly organised -  able to juggle a volume of different queries, and enjoy working with numerous stakeholders.
• Presentation skills. Knowledge of powerpoint is a must. Edelwiess and Biblio skills would be beneficial.
• Team player. The right candidate has a growth mindset and will work in a supportive and fun team.
• Knowledge of Gift Trade and previous customer management would be a plus.
• A passion for gifting is always a plus – knowing when a book is a birthday present on impulse or a puzzle is a moment to take time out for yourself. Loves design and package. 
• Would suit someone keen to learn account management as a core skill, across a range of products including books, gifts and games.

What we offer

Our staff are our greatest asset, and our benefits reflect this:

• 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
• Private medical insurance
• Generous pension schemes
• Rent deposit loans
• 2 community days per year
• Summer hours (finishing at 1pm on Fridays during the summer months)
• Retail discounts through Hachette rewards
• Cycle to Work scheme
• Eye care vouchers
• Wide-ranging training library
• Development programmes (including mentoring)
• Up to 70% off book purchases
• A charity bookshelf
• 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
• Season ticket loans
• And much more!

The role will be based at our London office, Carmelite House, with a blend of in-office (3 days) and homeworking (2 days) per week.

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.or