Senior Author Operations & Services Specialist

Our client, a global academic and professional content provider, is looking to recruit a Senior Author Operation & Services Specialist to provide author experience expertise at an operational, service and process level.

The key responsibilities of the Senior Author Operation & Services Specialist include;

• Supporting the Author Operations and Services first level support team.
• Providing escalation pathways to resolve operational and service issues.
• Using initiative to address and resolve issues.
• Proactively reviewing the service delivered.
• Collecting, analysing and reporting on data.
• Assisting in the development of author services platforms, systems and processes.
• Working on new projects and testing the functionality of new initiatives.
• Utilising technology to optimise productivity and communicate effectively and efficiently.

The successful candidate will have experience of journal publishing production processes and timings as well as a good understanding of the author experience.  A strong knowledge of the project management life cycle, open access and user acceptance testing is desirable but not essential.

You will be rewarded with a competitive salary, performance related bonus scheme and strong benefits.

To apply for this position click on the Apply Now button below or send your CV to enquiries@telferpartners.com quoting the reference TP156. For an initial, confidential discussion please call on +44(0)1223632510.

Early applications are preferred.

Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send contact details of anyone you want to recommend to enquiries@telferpartners.com .