Temp Customer Services Assistant

A London based academic publisher is seeking a customer service assistant to assist the Support Team during a busy period. This is a temporary role starting 7th November until Christmas 2016.

Key duties:

• Interact with customers and respond to inquiries about products and services

• Resolve complaints

• Provide solutions to customer queries and carry out additional follow-ups

• Exchanging merchandise, refunding money, adjusting bills

• Contacting customers to notify them of claim investigation results

• Refer customer grievances to designated departments

• Keeping record of customer interactions and transactions

   

Experience / skills required:

• Previous customer service experience

• Strong communication skills

• Ability to accurately document customer information

• Previous experience with MS Outlook and data entry

• Attention to detail

   

For further information, please apply online or email a CV and salary expectations to kelliemillar@atwoodtate.co.uk

Contact:             Kellie Millar

Tel:                    020 7 034 7897

Atwood Tate embraces diversity and seeks to promote the benefits of diversity in all of our business activities and to develop a business culture that reflects that belief.  We welcome applications from all members of society irrespective of age, disability, sex, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief.

Atwood Tate acts as an Employment Agency in relation to permanent and contract vacancies and an Employment Business for interim and temporary recruitment.