Member Support Specialist

Our client is the leading not-for-profit membership organisation in the field of scholarly communications. They are looking for a Member Support Specialist to join their busy team, working on one of their key services to help members promote editorial integrity. This is a great, newly created role and would suit someone with customer support or editorial experience within academic or STM publishing. This role can be based in the Oxford office or home-based, depending on the candidate.

Key duties:

• Support users and applicants via a variety of channels for a key service, as well providing as wider technical and membership support for other services as required
• Own the administrative process for new members, acting as the main point of contact
• Manage the onboarding process for new members, ensuring member meets are met in a professional and friendly tone
• Identify, analyse, communicate and escalate issues to the relevant contacts internally to drive future development
• Work closely with stakeholders to proactively communicate with members about technical issues etc.

Experience / skills required:

• A quick learner of new technologies
• An understanding of the editorial processes within scholarly publishing
• Strong communication skills
• Knowledge of XML, metadata, scholarly research or information science would be advantageous
• Additional languages, particularly Russian would be advantageous
• Excellent organisational skills
• Experience in communicating technical issues to a non-technical audience
• Ability to multitask in a very varied role

For further information, please apply online or email a CV and salary expectations to Stephaniehall@atwoodtate.co.uk

Contact:             Stephanie Hall

Tel:                    0203 574 4422

Atwood Tate embraces diversity and seeks to promote the benefits of diversity in all of our business activities and to develop a business culture that reflects that belief.  We welcome applications from all members of society irrespective of age, disability, sex, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief.