Account Development Manager

Our client, a leading STM publisher requires an Account Development Manager. This role is responsible for account development with the primary objective of maximizing revenue, product uptake, usage, and customer satisfaction with key accounts.

The Account Development Manager is closely aligned with a regional sales team ensuring that the optimal approach to the customer is achieved. Additionally, the Account Development Manager should aim to be seen as a trusted advisor by both the customer and the sales team. As the Institutional Marketing and Account Development Team is part of the Global Sales team, the Account Development Manager is commercially minded and focused on achieving sales goals.

Key Responsibilities:

• Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
• Develop and maintain relationships with customers further to ensure loyalty and increase share of wallet.
• Determine and analyze needs of key customers; partner internally and externally to deploy marketing actions to meet these needs.
• Monitor and drive customer usage and satisfaction.
• Develop and conduct customer focused training programs.
• Develop new tactics and ways of analysis to best address the various issues faced by customers.
• Enhance objection handling information based on knowledge gained.
• Instigate and prepare up-selling opportunities using web analytics tools, market research and customer relationship marketing tactics.
• Align strongly with the sales group to create added value and build the ongoing relationship with the account and ensure follow up on customer needs.
• Develop image as a trusted advisor to customers and sales, and work towards being seen as an industry expert within the STM community.
• Launch new eProducts (e.g. e-Book archive) successfully with your key accounts to create early adaptors.

Skills & Experience:

• Strong proven experience in account development or related marketing/sales experience.
• Education on an Academic level in marketing or business is required.
• Must possess previous Account Development experience within STM industry.
• Product and/or Library marketing experience preferred.
• Experience working with sales organizations preferred.
• Candidates should demonstrate excellent leadership, entrepreneurial spirit, communication skills and a desire to work in a high-energy, goal-oriented environment.
• The position requires the ability to work independently, manage multiple assignments simultaneously, anticipate required activities/tasks, and work according to changing priorities and deadlines.
• Proven to define and lead projects, experience in developing long-term product strategies & roadmaps.
• Strong communication / negotiation skills
• Ability and willingness to travel frequently, approximately 40%.

Job Link: http://www.morganhealey.com/job/account-development-manager/

Referrals: We will reward you with GBP500.00 if you know the perfect candidate for this position and our client hires them. You can send contact details of anyone you want to recommend to mail@morganhealey.com