{"id":120,"date":"2025-04-23T14:14:37","date_gmt":"2025-04-23T14:14:37","guid":{"rendered":"https:\/\/jobs.thebookseller.com\/career-advice\/?p=120"},"modified":"2025-04-23T14:14:37","modified_gmt":"2025-04-23T14:14:37","slug":"my-job-in-5-priscila-heathcote-head-of-global-operations","status":"publish","type":"post","link":"https:\/\/jobs.thebookseller.com\/career-advice\/2025\/04\/23\/my-job-in-5-priscila-heathcote-head-of-global-operations\/","title":{"rendered":"My Job in 5: Priscila Heathcote &#8211; Head of Global Operations"},"content":{"rendered":"<p>Priscila Heathcote tells us all about her role as Head of Global Operations at Maths \u2013 No Problem!.<\/p>\n<p data-start=\"230\" data-end=\"255\"><strong data-start=\"230\" data-end=\"253\">Describe your role. <img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-121 alignright\" src=\"https:\/\/jobs.thebookseller.com\/career-advice\/wp-content\/uploads\/2025\/03\/my_job_in_5_priscila_heathcote-209x300.jpg\" alt=\"\" width=\"209\" height=\"300\" srcset=\"https:\/\/jobs.thebookseller.com\/career-advice\/wp-content\/uploads\/2025\/03\/my_job_in_5_priscila_heathcote-209x300.jpg 209w, https:\/\/jobs.thebookseller.com\/career-advice\/wp-content\/uploads\/2025\/03\/my_job_in_5_priscila_heathcote.jpg 242w\" sizes=\"auto, (max-width: 209px) 85vw, 209px\" \/><\/strong><\/p>\n<p data-start=\"257\" data-end=\"566\">I head the operations and customer service teams both in the UK and Canada, where we have offices. The focus of my role is to ensure that the everyday business activities run smoothly. I spend my time reviewing and evaluating business procedures, ranging from printing and warehousing to HR and recruitment.<\/p>\n<p data-start=\"568\" data-end=\"608\"><strong data-start=\"568\" data-end=\"606\">What do you enjoy about your role?<\/strong><\/p>\n<p data-start=\"610\" data-end=\"958\">I love the variety that my role brings and how there are new challenges each week. I am never bored! One day I can be working with our head of IT on an online portal for parents and homeschoolers so they can check answers to maths questions. The next day I can be training my customer service representatives on the new customers sign-up process.<\/p>\n<p data-start=\"960\" data-end=\"1004\"><strong data-start=\"960\" data-end=\"1002\">What are you working on at the moment?<\/strong><\/p>\n<p data-start=\"1006\" data-end=\"1207\">We are investing heavily in technology, both internally and externally. It is crucial to have intelligent systems that work for our company. It helps us to be more efficient, productive and scalable.<\/p>\n<p data-start=\"1209\" data-end=\"1253\"><strong data-start=\"1209\" data-end=\"1251\">What skills do you need to be head of global operations?<\/strong><\/p>\n<p data-start=\"1255\" data-end=\"1581\">You need to be very organised and very good at problem-solving. Things go wrong all the time, especially when couriers are involved, so having a plan B, C or D is crucial. The ability to communicate effectively with all stakeholders is essential, as well as a can-do approach to every challenge and hurdle that comes my way.<\/p>\n<p data-start=\"1583\" data-end=\"1657\"><strong data-start=\"1583\" data-end=\"1655\">What advice would you give to those looking to work in the industry?<\/strong><\/p>\n<p data-start=\"1659\" data-end=\"1962\">I worked in retail for most of my career and found the switch to publishing refreshing. There is a lot of experience out there, and people are willing to help, so don\u2019t be afraid to ask. For example, I had no idea what the difference was between saddle-stitched and perfect bound when I first started.<\/p>\n<p data-start=\"1659\" data-end=\"1962\">Find your role in the book trade with Jobs in Books <a href=\"https:\/\/jobs.thebookseller.com\/\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Priscila Heathcote tells us all about her role as Head of Global Operations at Maths \u2013 No Problem!. Describe your role. I head the operations and customer service teams both in the UK and Canada, where we have offices. The focus of my role is to ensure that the everyday business activities run smoothly. I &hellip; <a href=\"https:\/\/jobs.thebookseller.com\/career-advice\/2025\/04\/23\/my-job-in-5-priscila-heathcote-head-of-global-operations\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;My Job in 5: Priscila Heathcote &#8211; Head of Global Operations&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-120","post","type-post","status-publish","format-standard","hentry","category-my-job-in-5"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>My Job in 5: Priscila Heathcote - Head of Global Operations - Jobs in Books - Career Advice &amp; Tips<\/title>\n<meta name=\"description\" content=\"Priscila Heathcote tells Jobs in Books all about her role as Head of Global Operations at Maths \u2013 No Problem!.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jobs.thebookseller.com\/career-advice\/2025\/04\/23\/my-job-in-5-priscila-heathcote-head-of-global-operations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My Job in 5: Priscila Heathcote - Head of Global Operations - Jobs in Books - Career Advice &amp; 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