Account Manager
JOB TITLE: Account Manager
SALARY: £20,000 - £25,000 per annum + Benefits
LOCATION: Berkhamsted, Hertfordshire (30 minutes from London Euston)
TYPE: Permanent
DETAILS:
Account Manager that has excellent customer service and client management skills is required by a well-established children’s publishing company based in Berkhamsted, Hertfordshire (30 minutes north of London with a direct train link to Euston). Experience in managing accounts and prioritising workloads is desirable.
JOB OVERVIEW
Working at Make Believe Ideas is an opportunity to be part of an exciting story. We have grown year on year with an expanding market and staff team. The company prides itself on its family culture and we believe we are unique in the world of publishing with our speed to market approach. This is a fantastic job opportunity for an ambitious professional ready to embrace the career prospects offered.
We're looking for an enthusiastic individual to oversee some of our key customer accounts. The role will require hands on account management to ensure that excellent customer service levels are upheld.
Liaising with our Sales, Creative, Production and Finance departments, you will work quickly, accurately, effectively, confidently and with initiative. You will maintain databases that reflect confirmed orders, track existing product as well as understand the customer’s interest and future sales opportunities to achieve sales targets. You will take an active approach to sales seeking and securing opportunities to grow the business.
Applications are welcome regardless of previous experience in the publishing industry although you should have previous experience managing customer accounts within a sales environment.
DUTIES
Your duties and responsibilities as Account Manager include:
- Comprehensive and detailed Customer Relationship Management (CRM)- being the first point of contact for customer queries and doing the preparation and follow-up for customer meetings
- Maintain and analyse sales databases, spreadsheets and schedules to track and monitor sales, stock and opportunity
- Negotiate prices and schedules, communicating any changes in schedule appropriately and managing customer relationships accordingly
- Communicate with our Creative and Production teams following customer feedback
- Help monitor progress against targets
- Seek and schedule customer engagement opportunities, meeting regularly with the Sales Director to discuss progress and opportunities
- Grow existing accounts, pursue new initiatives, open new accounts and explore new business streams
- Build relationships with buyers and internal colleagues
IDEAL CANDIDATE REQUIREMENTS
Skills and Experience required for the Account Manager:
- Previous experience managing customer accounts within a sales environment with strong sales and negotiation skills
- Excellent administrative skills with the ability to work on multiple projects simultaneously and prioritise accordingly
- The ability to work both independently and as part of a team
- High attention to detail
- Excellent written and verbal communication skills
- Numerate
- Advanced use of Microsoft Office (Word, Excel and PowerPoint)
- Preferably publishing industry experience. If not, a passion for books with a desire to develop a career within the publishing industry
HOW TO APPLY
To be considered for this job vacancy, please submit a Cover Letter and CV to Rachel Greenwood (rachel.greenwood@makebelieveideas.com) for review.