We are looking for an experienced and enthusiastic Data Analyst to join Digital Resources division. The aim is to boost overall sales of our digital product portfolio and the productivity of cross-functional teams, through the supply of reliable data. You will be joining a dynamic, growing and friendly team, who are re-imagining Bloomsbury’s academic publishing for a digital environment.
Bloomsbury Digital Resources sits within the wider Bloomsbury Academic and Professional Division.
Bloomsbury is a key player in scholarly publishing and winner of The Bookseller’s Academic, Educational & Professional Publisher of the Year Award 2021. The Academic & Professional Division is growing and recently acquired ABC-Clio, Red Globe Press (from Macmillan Education Ltd), Zed Books and Oberon.
Bloomsbury values the importance of life–work balance and we offer flexible working options. This full-time role is only required to be in the office 2 days per week (Wednesdays and Thursdays) and we offer a core hours policy of 10:00 am to 3:00 pm, with flexible Fridays throughout the year. See below for further details.
Sales reporting and analysis
- Collect sales data and evaluate performance based on KPIs, supporting BDR’s MD and the broader editorial and sales teams with requirements
- Help with providing benchmarking for editorial teams that is evidence-based and data-driven
- Prepare gap analyses by product that identify target institutions
- Ensure that there is compliance around data integrity, for example around subject codes
- Report and track the growth of global customer base by type and region, tracking success against predetermined benchmarks
- Provide regular, standardised sales reporting on individual products/platforms for Product teams and content partners (where required).
- Guide sales team in entering accurate opportunities forecasts in Salesforce and generate reports showing variance against SF opportunities
- Assist in creation of reports for Salesforce clean-up projects
- Run and distribute sales reports for use in meetings as required
- Liaise with sales team to ensure SF opportunities are correctly annotated (e.g. new business instead of renewal)
- Support Account Managers with the provision of COUNTER usage reports for customers, as required.
- Work with IT as appropriate to further improve Salesforce automation and create reporting efficiencies, as appropriate (for example, Tableau)
- Work with broader team on lead generation, including through use of AI technologies
- Support BDR sales team by acting as a check on data that the team are sending to accounts, for example pricing updates
- Cognos sales reporting as required
Usage reporting and analysis
- Work with Product Innovation team to improve usage reporting / analysis that tracks all subscriber usage by product on a quarterly basis, actively identifies “at risk” accounts
- Prepare monthly usage reports for key clients
- Supply usage data relating to existing products and product portfolios, including for new product proposals
- Working with IT Team on setting up usage dashboards in Data Studio
- Work with sales and marketing teams to help develop methodology for tracking campaign activity including sales against target (value and units) and new trials
- Providing training and support for any new usage systems
- Look for a way to improve usage reports including learning new systems
Skills and experience
- Highly numerate with strong data manipulation and reporting; highly proficient in Microsoft Excel.
- Flexible approach with ability to work under pressure and to tight deadlines, responding swiftly to different demands from the business and prioritising work load.
- Excellent understanding of systems and how to manage them to facilitate workflows.
- Ability to understand commercial goals for products and people skills to help the broader team to achieve these.
- Strong communication skills, both written and oral, with ability to communicate at all levels
- High standard of work with attention to detail
- Ability and desire to understand and improve processes
- Self-starter, organised and a good problem-solver, able to eliminate obstacles through creative and adaptive approaches
- Team player
- Salesforce experience or desire to learn
- An interest in the development of digital technologies for the publishing industry
- Experience with Google Analytics and/or other website usage analytics packages
- Understanding or experience with Accounting a plus
The role is a full-time, permanent position
Salary Range: £38,000 – 40,000 depending on skills and experience
The role is based at our London office 50 Bedford Square, London, WC1B 3DP on a hybrid working pattern of 2 days office based / 3 days home based (or fully office based if preferred). Allocated office days for this role are: Wednesdays and Thursdays.
Please apply with a CV and covering letter addressed to Human Resources (Word or PDF format only) via the ‘APPLY NOW’ button detailing how you meet the requirements outlined above for this role by 10th December 2023.
Bloomsbury reserve the right to close the role early if we exceed the required number of applications
As well as a fantastic opportunity to join a global award-winning organisation, Bloomsbury offers the following competitive benefits package:
- hybrid working pattern of: 2 days office based / 3 days home based (or fully office based if preferred)
- 25 days holiday
- 3.5 days Christmas company holiday
- Two paid Personal Wellness Days
- Flexible Fridays – take Friday afternoon off by working an additional 3 hours and 45 minutes earlier in the week
- Season Ticket Loan
- Sharesave Scheme
- AXA Healthcare Plan (Private Medical Insurance)
- In-house Doctor
- Eyecare Voucher Scheme
Company culture – Employee Voice Meetings, Staff Networks; (Bloom (BAME), Accessibility, Mental Health, Pride, and Parents, Guardians and Carers) and 21 Mental Health First Aiders trained across the UK offices, Publishing Events and access to free Publishing Resources
For additional benefits see below
Bloomsbury is a place where anyone of any background, race, ethnicity, religion, sexuality, gender identity, age, ability, or socio-economic status can thrive, feel comfortable, and be heard and accepted. We are an equal opportunities employer and welcome applications from all sections of the community.
We are willing to make any reasonable adjustments throughout the recruitment process, please flag to the recruitment team if required
Applicants must have the legal right to work in the UK.
Bloomsbury Publishing Plc.
Bloomsbury Publishing is a leading independent publishing house, established in 1986, with authors who have won the Nobel, Pulitzer and Booker Prizes, and is the originating publisher and custodian of the Harry Potter series. Bloomsbury has offices in London, New York, New Delhi, Oxford and Sydney. Within Bloomsbury’s Academic division, it publishes under Bloomsbury, as well as under a number of prestigious and historic imprint names. Read Our Story for how it all began.
Bloomsbury is committed to creating a working environment that stimulates creativity and collaboration, is respectful of difference, is inclusive and ethical in its practice, and promotes well-being. We are determined to nurture and develop our employees to reach their highest potential, and we know that our success is down to the passion, commitment and hard work of our talented people. We recognise the urgent need to attract and support applicants from all backgrounds and identities to become part of the global publishing industry, allowing diverse voices to reflect and shape our culture and society.
Please read more on our Missions and Values here.
Please read our environmental policy here.