Data Specialists - IT Business Systems

Data Specialist x 3, IT – Business Systems

The opportunity
Are you someone with publishing experience looking to improve their systems knowledge and skills? Or are you a systems-orientated applicant who is looking to gain their first experience in publishing? If you answered yes to either of these questions, then this is the opportunity for you!

The main responsibility of these roles is to execute the tasks required for various data quality initiatives. This includes the coordination and execution of acquisition-related data migration, and provide professional and effective support to the users of Bloomsbury’s core finance and publishing systems.

The roles report to the Data Integration and Support Manager

The role

Duties include:

• Supporting data quality initiatives, including assessing, cleaning and loading data in bulk on acquisition projects, backlist data reviews, etc. as directed by the Data Integration and Support Manager
• Maintenance and bulk loading of title data on third party title databases  (e.g. Amazon Vendor Central)
• Providing excellent first line support on business applications managed by the Business Systems team, including Biblio, VI Portal, Focal Point, Dimensions and (future) Cognos, including user account set up, to agreed service levels.
• Escalating support issues to colleagues and vendors.
• Managing the support queue, including the proper classification of tickets in Zendesk.
• Assisting with systems testing and configuration.
• Monitoring operations, such as scheduled feeds and interfaces; troubleshooting and escalating issues with these to Line Manager or team leads as directed.
• Fielding and investigating issues with data feeds to 3rd parties (aggregators and retailers); maintaining a log of these issues; working to reduce issues and improve the mechanism generally.
• Using third party ticketing systems (e.g. Amazon Vendor Central) to log, monitor and progress issues. 
• Referring data issues to responsible business (mainly editorial) staff for correction and following up as required
• Producing reports on data quality and open issues for Business Systems team and colleagues within the business.

This is not meant to be an exhaustive list of duties.  The need for flexibility is required and the job holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed. 

This job description does not form part of your contract of employment.

Knowledge, skills and experience 

• Customer-focused, with a professional, patient and friendly manner
• Conversant with basic IT concepts
• Strong systems aptitude
• Excellent attention to detail
• Good MS Office skills, especially Excel
• Biblio3 software a plus
• ONIX a plus

Additional information

These are full-time, 12 month fixed term contracts with a salary of £23,000 per annum.  The roles are based at our beautiful offices in Bedford Square, London however, as all Bloomsbury employees are currently working from home, these roles will also be based from home until our offices reopen on a mandatory working pattern of 2 days office based / 3 days home based (or fully office based if preferred).

As well as a fantastic opportunity to join a global award-winning organisation, Bloomsbury offers competitive benefits, generous staff discounts and flexible working arrangements.

The close date for these roles is 16th May 2021

Applicants must have the legal right to work in the UK.