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Business Systems Transformation Manager

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.

Academic Publishing is changing as never before, as it responds to new ways of working across open research and digital learning delivery. Cambridge has emerged as an industry leader in new commercial models to support its development from content provider to service partner for the university sector. The Business Systems Transformation Manager, Academic Publishing will take a leading role in planning the effective change and transformation of our sales systems landscape to support the changing needs of the Academic business.

Positioned within the growing Academic Business Analysis and Systems team, you will lead the department's evolving needs in setting the vision for systems, creating roadmaps for development work and managing the implementation of change across the Sales and Customer Services teams that use these systems. This is a highly visible role working with senior leaders across the business, leading a small team of product owners and offers the opportunity to be highly influential in the successful implementation of the Academic Strategy.

The Role

  • Identify where our systems need to transform, how they need to transform and the impact of the change on the Sales teams ways of working in line with the priorities of the Academic Strategy.
  • Provide thought leadership and expert planning in how our systems can better support the sales teams needs and evolve to more efficient ways of working.
  • To provide Academic stakeholder representation on several working groups for other systems and governance groups across the Organisation ensuring that the Academic Strategy continues to be supported by these wider developments.
  • Work closely with business and technology colleagues to ensure requirements are clearly documented and understood and make recommendations for solutions in systems as appropriate. This will include owning and leading projects concerning systems development and replacement and ensuring that the Business Systems team is fully operational to support these developments.
  • Establish a fully functioning Business Systems team to ensuring the key systems are maintained and that tickets raised for development are monitored and progressed in an appropriate and prioritised way.
  • Work with Key stakeholders to develop roadmaps for the systems in remit and ensure that these are made available to senior managers in an appropriate way.
  • Manage and contribute to the effectiveness of third party relationships for technology suppliers and participate in contract negotiations where needed.
  • Deputise for the Head of Academic Business Analysis and Systems where needed on large scale projects and strategic operational improvement groups.

About you

You will be able to demonstrate your experience in managing the business needs for sales and distribution systems and your ability to plan for and build a strong reliable team ideally in an academic publishing environment.

You will have a good sound background in how technology processes work including agile development methodologies.

You will have change management experience and have obtained or be willing to obtain certification in managing change. You should be able to demonstrate recent experience of managing systems and ways of working changes.

Ideally you will have recent experience of working in a publishing environment and understand the current market needs to enable you to support customer facing teams.

You will be an effect communicator – able to articulate systems capabilities to business colleagues at the highest level to help create strategic thinking and direction for systems investment.

You will be organised, with a clear vision on how to lead a team in documenting and developing processes for handling business requirements and development roadmaps and will have the capability to make independent, fast prioritisation decisions.

You will be able to demonstrate your past ability to make decisions when senior managers are not available and show your past responsibility for managing technical incidents in an appropriate way.

You will be able to show your capability to communicate with stakeholders from across the department in a variety of roles. It will be expected that you will represent the Business Analysis and Systems team in key senior meetings.


In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

The closing date for applications is 5 June and interviews are scheduled to take place in the week commencing 13 June 2022.

To apply, please upload your CV and covering letter via our website.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, and sexual identity), cultural, or social class/background.

Business Systems Transformation Manager

Cambridge University Press, Cambridge
Full-time, Permanent
Academic, Publisher
Administration, Publishing, Publishing Support, Management, Communications, Business Development
Business Systems Transformation Manager
Salary description: 
£40,000 - £53,500

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You will be able to demonstrate your experience in managing the business needs for sales and distribution systems and your ability to plan for and build a strong reliable team ideally in an academic publishing environment.