Client Services Manager – Reprints & Multichannel

Our client, a global healthcare agency, requires a Client Services Manager to manage Reprints and Multichannel Engagement Solutions. 

If you have a background in medical/healthcare STM sales this role is for you! 

The Client Services Manager: Reprints and Multichannel Engagement Solutions, will be responsible for managing and developing reprints and multichannel business teams to deliver customer service excellence through efficient project management and profitable service delivery. 

When new business/projects are won, the CSM will work side by side with the requisite Project or Account Managers to liaise with Business Development to handover incoming business and champion the cause throughout the project/business relationship. The CSM will define what is required for the service or project and ensure an effective operational handover and ongoing management. 

The successful candidate will be expected to continually review, update and enhance business processes and deliver time sensitive projects profitably. In addition the CSM will be expected to upsell projects & services and seek new opportunities for profitable growth in both current and new clients, for both the reprints and multichannel business service functions. 

Skills & Experience: 

• Educated to Degree level or equivalent 
• 2+ years’ experience managing high level client accounts 
• 2+ years’ line management experience 
• Excellent communication skills, both written & oral 
• Excellent operational and time management skills 
• Critical thinking: ability to quickly analyse a situation, problem solve and communicate solutions effectively 
• Personal drive: self-starter with ambition to build the business and successfully deliver customer service excellence 
• Strong interpersonal skills: experience in developing and building broad and deep cross functional key stakeholder relationships internally & externally 
• Management skills: ability to coordinate and manage projects and teams cross functionally and across national and international markets 
• Proficient IT skills: Microsoft Office skills including Excel, PowerPoint and Word 
• Highly numerate – Good data and business analysis and reporting skills 
• Excellent presenting, influencing and negotiating skills 
• Stamina and drive: Ability to work under pressure and to regular deadlines 
• Car driver with current valid licence 

Job Link: http://www.morganhealey.com/job/client-services-manager-reprints-multichannel/

Referrals: We will reward you with GBP500.00 if you know the perfect candidate for this position and our client hires them. You can send contact details of anyone you want to recommend to mail@morganhealey.com