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Client Services Representative

Our client is a leading service provider to the publishing industry based in Melbourne, Australia - they are looking for a Client Services Representative to join the team based in the office 3 days a week, and 2 days working from home.

The Client Services Representative will be responsible for supporting the sales team and their clients who are publishers to set up print-on-demand publications, and provide advice on their other services in order to achieve sales growth targets for the business. Key responsibilities include:

  • Act as the main point of contact for all client service calls and emails
  • Process all publishing enquiries
  • Producing and coordinating reports for customers
  • Maintain systems including CMS and CSS
  • Support the marketing team with campaigns

The successful candidate will have a customer focused approach with proven experience working in a customer service, or client liaison role. A strong aptitude for database systems and Microsoft Office is essential as well as good problem-solving skills and a flexible and positive approach to work.

For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills.

Closing Date: Early applications may be prioritised.

** Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

In May 2019, Inspired Search & Selection pledged to promote The Book Trade Charity. As a charity, BTBS offer financial help to people (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, to help support paid internships and work experience and for other opportunities for development. Please follow this link to check eligibility and further support.

Client Services Representative

Inspired Selection, Australia
Full-time, Permanent
Customer services, Commercial, Sales, Project Management, Product Management, Management, Publishing, B2B

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