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Customer Account Administrator

Do you have exceptional customer service skills? Are you looking for a new challenge where you can use your first line customer support experience? An exciting new opportunity has arisen for a Customer Account Administrator to join a Publishing services business based in London on a 12 month FTC.

The purpose of this role is to provide front line support to incoming customer queries and to maintain customer records, to ensure all are up to date. You will also help with renewals and carry out other day-to-day activities.

Key responsibilities of a Customer Account Administrator would include:

  • Handling customer queries
  • Being the main point of contact for customers' accounts
  • Generate invoices
  • Systems and Data Management
  • General administration

The successful candidate will be organised with excellent communication skills, both verbal and written. You will have proven professional customer service skills, as well as a thorough understanding of computer-based order entry system, CRM style systems, Outlook, Excel and Word.

If you are proactive, self-motivated and possess great interpersonal skills, along with the experience required above, please get in touch as soon as possible. Early applications will be prioritised.

For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills.

Closing Date: Early applications may be prioritised.

**Inspired Selection operates an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

In May 2019, Inspired Search & Selection pledged to promote The Book Trade Charity. As a charity, BTBS offer financial help to people (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, to help support paid internships and work experience and for other opportunities for development. Please follow this link (http://www.btbs.org/) to check eligibility and further support.

Customer Account Administrator

Contract, Maternity Contract, Full-time, Maternity Cover
Academic, Bookselling, Educational, Library, Professional, Publisher, Trade
Administration, Customer services, Publishing, Publishing Support, Support, Operations, Admin & PA