Customer Engagement Executive

Are you great with data and have a passion for creative communication? An amazing scientific publisher of books, journals and digital resources on environmental issues is looking for a Customer Engagement Executive to look after their existing subscribers. This role reports into the Head of Sales & Marketing, and sits within a very friendly and successful team; the publisher is based in Central London, and they offer a hybrid home/office working model.

The role will be responsible for:

• Taking ownership of the Customer Database and ensuring records are maintained accurately, including checking live data is added and recording campaigns details for customers
• Overseeing some marketing campaigns across multiple channels
• Collaborating with the Sales & Marketing team to maximise usage, publications uptake and subscription renewals
• Answering enquiries from Customer Service and liaising with Finance to ensure subscribers are billed accurately
• Analysing efficacy of campaigns and suggesting improvements by developing customer segmentation to build other campaigns and upgrade messaging for active users
• Promoting books and ebooks to new and existing customers
• Carrying out other ad hoc projects as instructed by the Head of Sales and Marketing

We are looking for someone that is very customer focused, has a great eye for processes and does not shy away from repetitive tasks. The role will see this person juggling different customer service enquiries and at times handling large amount of data. The Ideal candidate will be familiar with CRM systems, maybe from previous experience as a Marketing or CRM assistant, and they will demonstrate genuine interest in book and journal publishing.

In return, this client offers a competitive package, a super supportive and enthusiastic team with great office culture, and great opportunities to develop into a specialist marketing role.

For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills.

Closing Date: Early applications may be prioritised.

** Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

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