Customer Engagement Executive

If you are process and customer-focused, with a great attention to detail and customer relationship/subscription experience, this role might be for you! We are looking for a Customer Engagement Executive to join the friendly team of an Open Access Academic publisher and take ownership of their subscriptions recording system. Based in London, this role is permanent full-time and might offer a couple of days working from home.

What you’ll be doing:

• Take ownership of customer database, maintaining data integrity
• Ensure customers are engaged, providing high standard customer service
• Taking ownership of particular Marketing campaigns across multiple channels
• Use analytics to understand the efficacy of campaigns and propose improvements

What you’ll have:

• Experience working with customer database management or subscriptions/memberships
• Experience working in a journal or book publishing environment ideally but not essential
• Knowledge of how to use analytics to understand results of activities
• Good communicator, with a driven approach and the ability to take initiative 

For further information, please apply online or email a CV and salary expectations to karinenicpon@atwoodtate.co.uk.

Contact:        Karine Nicpon
Tel:               020 3574 4426

Atwood Tate embraces diversity and seeks to promote the benefits of diversity in all of our business activities and to develop a business culture that reflects that belief.  We welcome applications from all members of society irrespective of age, disability, sex, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief.

Due to the volume of applications we receive we are often only able to contact successful applicants.  If you haven't heard from us within 7 days you have probably been unsuccessful on this occasion.