Customer Service Executive

Our client, a leading STM Publisher, requires a new Customer Service Executive who will be a key member of the customer services team, working as second-line support. You will work with overseas colleagues to deliver exceptional customer service to both new and existing customers.

Key Responsibilities: 

• Answer escalated customer queries where required
• Maintain documentation related to customer service procedures
• Resolve customer complaints promptly and effectively
• Review common queries and suggest ways to improve services or products to improve customer experience
• Communicate with customers and couriers to fulfil print subscriptions of journal volumes and print-on-demand orders for single articles
• Handle customer data access and account deletion requests
• Investigate data breaches and escalating cases when appropriate
• Maintain a list of email templates and implementing changes when requested by colleagues
• Acting as cover for colleague absences and to deputise for the Customer Services Manager if required

Skills & Experience:

• 1-2 years experience in a customer services environment
• Experience working in an STM publishing company
• Excellent written and verbal communication skills
• Advanced troubleshooting skills
• Willing to travel if required

Job Link: http://www.morganhealey.com/jobs/customer-service-executive/

Or email: James@morganhealey.com 

Referrals: We will reward you with GBP500.00 if you know the perfect candidate for this position and our client hires them. You can send contact details of anyone you want to recommend to mail@morganhealey.com