Customer Service Executive

A leading consultancy for writers based in Oxford is looking for a Customer Service Executive to join their small friendly team. This role would be great for candidates with an interest in writing with excellent customer service and IT skills. This is a maternity cover role for up to 12 months.

Customer Service Executive Key duties:

• Provide industry advice to writers via telephone and email correspondence.
• Act as the first point of contact for clients and look to upsell various writer services packages.
• Logging client data and reporting interesting findings to the internal team.
• Reading through client submissions and judging competition entries for all events.

Customer Service Executive Experience / skills required:

• Previous experience in a customer service role within publishing or a related industry is highly desirable.
• Excellent IT skills with the ability to use Microsoft packages such as Excel.
• Excellent communication skills and able to speak to clients at various industry events.
• Good time management and organisation skills with the ability to manage a demanding workload.

For further information, please apply online or email a CV and salary expectations to fayejones@atwoodtate.co.uk

Contact:             Faye Jones

Tel:                    01865 339 529

Atwood Tate embraces diversity and seeks to promote the benefits of diversity in all of our business activities and to develop a business culture that reflects that belief.  We welcome applications from all members of society irrespective of age, disability, sex, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief.

Due to the volume of applications we receive we are often only able to contact successful applicants.  If you haven't heard from us within 7 days you have probably been unsuccessful on this occasion.