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Customer Service Assistant (Part-Time)

The market leader in spoken word events is looking for a Part-Time Customer Service Assistant to join their team to help provide the very best service to their customers. 

As a Part-Time Customer Service Assistant, you will be the first point of contact for our partners ticket buyers. You will be instrumental in managing customer interactions, handling refunds and exchanges, addressing complaints, and supporting our partners in creating an exceptional customer experience. 

Main Duties

  • Responding to customer emails in a timely manner
  • Issuing refunds and exchanges with customers
  • Handling complaints from customers professionally
  • Working across an online programme: helping customers to access online events and troubleshooting when needed
  • Assisting the Ticketing department where contacting customers is required: cancelled/postponed events, liaising with venues, guestlists for events
  • Communicating notable customer emails about events to the Live Department
  • Working with the Live Department to ensure all sales are matched with enough Customer Service support
  • Responding to disputed payments via Stripe

The ideal candidate will be honest, reliable, and hard-working with experience in a customer service facing role. You will be able to liaise between different departments effectively and have a high level of professional integrity. 

Working pattern: You will be working three days a week including weekends, with the guarantee of one weekend off a month. This role also offers the option to be hybrid, coming into the office one day a week. 

For more information about this role please send your CV to Charlotte - charlotte@wonderfulideasproject.com

At Wonderful, we are dedicated to promoting diversity in all its forms. We are committed to creating an inclusive and equitable environment that promotes equal opportunities for wonderful people. We actively encourage candidates from under-represented groups to apply and warmly welcome all individuals with exceptional abilities, irrespective of their background.

 

Customer Service Assistant (Part-Time)

Part-time, Permanent
Professional
Administration, Events, Customer services

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