Customer Service Executive (Term Time Only)

We have a great opportunity for a customer service-focused individual to join the royalties team as a Customer Service Executive of a forward-looking, global publisher based in the Oxford area.

This is an interesting and varied role for someone to learn about publishing and be a real ‘hands on’ customer service professional.  The Customer Service Executive will be responsible for ensuring that journals royalties payments are delivered to the Journal owner, making sure that statements are delivered with the contracted dates.  This role is 35 hours per week and in a term time role only.

Key responsibilities will involve:

• Liaising with internal colleagues and external customers, mainly by email, including dealing with questions relating to royalties payments and ensuring they are delivered on time to authors.
• Working towards turnaround times and targets as set by the Line Manager
• Identifying and suggesting improvements to the company’s processes and service
• Managing your workload, including prioritising tasks and communicating with the Line Manager

This is a great role if you are just looking to work during the term time, and the successful person will have:

• Previous experience of working within a Customer Service environment
• Excellent written and verbal communication skills
• The ability to work to deadlines
• The ability to prioritise your workload and work on your own initiative
• Excellent team working skills
• Strong computer skills, able to use MS Office (Word, Excel, Outlook etc.)

For further information please forward your CV and a short covering letter outlining your salary expectations.