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Customer Services Assistant

We have a fantastic role for a Customer Services Assistant to join our client, a leading book distribution company working with publishers across the world. This is an office-based role in the clients' offices in Central Lancaster and reports to the Sales and Operations Manager, and is an important role within the company as you will directly contribute to the annual revenue.

In this role you will:

  • Deal with customer enquiries, via email and over the phone so strong communication skills both written and verbal are important
  • Process all orders and payments for their products
    Update their contact database
  • Research new prospects and new sales channels / events

This is a great opportunity to develop your customer service skills as well as learn about reporting on sales, developing excel skills. The team is very friendly and hard working so we're definitely looking for someone who has a "can do attitude" and be able to demonstrate that you are a real team player!

We are looking for previous customer service experience, basic Excel skills, an excellent telephone manner and good e-mail writing skills. If you are passionate about delivering great customer service and interested in working for a business at the heart of the publishing industry then please don't hesitate to get in touch!

For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills.

Closing Date: Early applications may be prioritised.

** Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

In May 2019, Inspired Search & Selection pledged to promote The Book Trade Charity. As a charity, BTBS offer financial help to people (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, to help support paid internships and work experience and for other opportunities for development. Please follow this link to check eligibility and further support.

Customer Services Assistant

Inspired Selection, Lancaster
Full-time, Permanent
Administration, Assistant, Customer services, Communications, Sales, Product Management, Management, Publishing, Support, Data

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