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Customer Success Manager

If you are a Customer Success pro or Account Manager looking for your next step, then don't miss the chance to become Customer Success Manager for a leader in EdTech! Our client, an EdTech SAAS platform, offers flexible, remote working and a competitive salary, alongside the opportunity for the Customer Success Manager to play a pivotal role in the company's next stage of growth!

As Customer Success Manager for this innovative education technology company you will be responsible for managing the customer lifecycle as they transition from sales prospects, and support customers to ensure overall customer satisfaction, drive solutions and maximise revenue for the company. The Customer Success Manager will also be responsible for relationship management, revenue retention, identification of areas for potential growth, and overall customer satisfaction.

The ideal Customer Success Manager will have some experience in Customer Success or Account Management and be passionate about customer success and making life simpler with technology. You will ideally have strong organisation, communication and analytical skills, as well as experience of subscription data analysis, including, reporting, customer activity and value metrics, and financial performances. If you are a skilled Account Manager looking for a customer centric role this could be the perfect opportunity for you to add immediate value to a highly successful EdTech company where you'll own the customer success function and play a vital role in driving product adoption, business outcomes and customer experience.

In return our client offers a competitive salary and excellent opportunities to develop a career in a fast growing EdTech organisation! Get in touch ASAP to find out more!

For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills.

Closing Date: Early applications may be prioritised.

** Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

In May 2019, Inspired Search & Selection pledged to promote The Book Trade Charity. As a charity, BTBS offer financial help to people (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, to help support paid internships and work experience and for other opportunities for development. Please follow this link to check eligibility and further support.

Customer Success Manager

Full-time, Home Working, Permanent
Children's Publishing, Educational, Professional, Publisher
Account Manager, Sales Manager, Customer services, Business, Business Development, Commercial, Digital, Sales

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