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Customer Success Manager - Desk

Our client is a leading professional publisher of legal products across print, digital and online resources. They are seeking a Customer Success Manager to join their team responsible for understanding, targeting and selling to their markets and gaining a commanding brand presence.

This role will deliver high quality training to customers, sharing insights with the business to improve products, therefore for this role you must be comfortable presenting to groups and engaging with individuals, especially over the phone, with legal and tax professionals as well as comfortable handling objections.

You must be a product champion with the ability to use all the knowledge you've gained to upskill others across the business and identify potential selling opportunities.

The ideal candidate for this position will have experience in a customer facing environment including telesales, retail, sales, or customer service. Fantastic communication and interpersonal skills are key for this role, both verbal and written, with the ability to adapt your style to the needs of your target audience. You must also have excellent time management and organisational skills as well as a genuine desire to drive successful outcomes for customers and an ability to identify and demonstrate product value.

This role is based in London, with Hybrid working available. If this sounds like the perfect next step for you then we would love to hear from you.

For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills.

Closing Date: Early applications may be prioritised.

** Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

In May 2019, Inspired Search & Selection pledged to promote The Book Trade Charity. As a charity, BTBS offer financial help to people (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, to help support paid internships and work experience and for other opportunities for development. Please follow this link to check eligibility and further support.

Customer Success Manager - Desk

Account Manager, Customer services, Communications, Sales, Helpdesk, Online, Publishing, Support, Operations

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