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Customer Support Executive

Our client a renowned publisher of audiobooks and a leader in digital media, are looking for a Customer Support Executive to join their busy team.

The Customer Service Executive role is essential to the company's success as it entails providing effective support to customers. The role will report directly to the Customer Services Manager and be responsible for communicating with the company's library customers. Given the company's growth and the need to serve numerous customers, you will need to be well-organised, efficient, and the ability to work to strict deadlines, while delivering outstanding customer service, excellent telephone manner and assisting the senior team with general office duties. This position presents an excellent opportunity for individuals seeking a customer-facing role with a thriving business in an exciting marketplace.

The ideal candidate will have experience in customer service or office administration and be proficient in using Excel and other office software. They should be comfortable discussing technology and using devices daily. A goal-oriented, motivated self-starter with excellent interpersonal and communication skills, along with strong attention to detail, and a positive, enthusiastic approach. They should be keen to learn and expand their knowledge, always see tasks through to completion, and work well independently while also working in a team.

For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills.

Closing Date: Early applications may be prioritised.

** Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

In May 2019, Inspired Search & Selection pledged to promote The Book Trade Charity. As a charity, BTBS offer financial help to people (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, to help support paid internships and work experience and for other opportunities for development. Please follow this link to check eligibility and further support.

Customer Support Executive

Inspired Selection, South West England
Full-time, Permanent
Business, Commercial, Communications, Digital, Executive, Operations, B2B, Support

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