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Review Operations Specialist

We are on a mission to make science open so everyone can live healthy lives on a healthy planet

Who we are

Frontiers is an award-winning open science platform and leading open access scholarly publisher.

We are one of the largest and most cited publishers globally. To date, our 200,000 freely available research articles have received more than 1 billion views and downloads and 2 million citations. Our journals span science, health, humanities and social sciences, engineering, and sustainability. And we continue to expand into new academic disciplines so more researchers can publish open access.

Be part of the publishing revolution and help us transform the way research is published, evaluated, and communicated to the world.

The Role

We are seeking a driven, new team member to join our Review Operations department. You will be contributing to making Science Open by ensuring the rapid dissemination of high quality and valid articles. Ensuring a timely and thorough review process for all submitted manuscripts within a portfolio of journals or journal sections and providing professional customer service to our authors, reviewers and editors, assisting them through the process and supporting them with their queries. Peer review needs to be efficient, rigorous, fair, constructive, accountable, and transparent for everyone involved.

Key Responsibilities

  • Monitor the peer review process of manuscripts through the peer review platform.

  • Respond to priority queries and manage delays relating to the review process from editors, reviewers, authors and colleagues in other departments.

  • Carry out quality control checks to ensure rigorous peer review with no conflicts of interest.

  • Analyze and provide recommendations for developments and improvements of our peer review platform.

About you

  • Experience in an office environment, preferably in customer service or administration.

  • Strong communication skills in written and verbal English

  • Excellent organizational skills with a proactive attitude of finding solutions and delivering an exceptional service.

  • A target driven and results oriented mindset, comfortable working in a dynamic environment.

  • A team player at ease collaborating proactively with colleagues remotely.

  • Experience in publishing and familiarity with Salesforce would be an advantage.

Application Process

Your application must include:

1. Your latest CV and a tailored cover letter

2. Your notice period

Benefits 

With more than 50 nationalities represented in our global team, you will work regularly with teammates in other countries, and with our community of researchers, editors, and authors from around the globe.

Our mission to create solutions for healthy lives also extends to the working environment we provide for our employees. 

This includes:

100% remote working

Employees now have the flexibility to choose where they want to work, with remote working available on a part- or full-time basis (not applicable to some Business Support jobs due to nature of role).

Learning and development

All employees have access to LinkedIn Learning (and Pluralsight for our technology team), an annual personal learning budget, and dedicated L&D time.

Wellbeing

We offer free online yoga classes, an employee assistance plan, access to the Headspace app, and four wellbeing days on top of your annual leave allowance.

Volunteering opportunities

Employees can dedicate three days each year to volunteer for a personal cause or through our volunteering partner platform, Alaya.

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With over 600 employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.

Review Operations Specialist

Frontiers Publishing, England | Wales | United Kingdom | Switzerland | Portugal | Poland
Full-time, Home Working, Permanent
Academic, Publisher
Administration, Journals, Publishing, Communications, Business Development, Analytics, Customer services
Reference: 
Review Operations Specialist

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Experience in an office environment, preferably in customer service or administration.