Head of Customer Success

A highly successful and fast growing arts education company at the forefront of EdTech has an exciting opportunity for a Head of Customer Success to join their inclusive and friendly team based in their bright and modern central London offices (with hybrid working: min. 1 day per week spent in the London office). The company offer a competitive salary and excellent benefits package.

The Head of Customer Success will have ownership of the Customer Success function, where you'll be managing a team dedicated to providing excellent service to key customer stakeholders, such as district coordinators and higher education librarians, and end users, mainly teachers. This is an influential role with a high level of responsibility within a fast-paced environment and high-growth company. You will strive to give all customers a first rate experience and be committed to working along the cycle to support the end objective: renewing customers. Key responsibilities include:

• Manage and develop an existing team of Customer Success, Retention and Customer Service representatives to become one cohesive unit;
• Create and implement effective strategies to ensure the company onboard and retain as many clients as possible;
• Implement, review and take decisions based on meaningful customer metrics;
• Work closely with the sales team, always ensuring data is up to date on the CRM (Hubspot);
• Help teachers get the very best out of the company's platform and become a product expert.

The Head of Customer Success will have strong people management experience in a similar Customer Success role, and an understanding of the retention process in a SaaS business or, ideally, Edtech or a related sector. As the Head of Customer Success you will be a strategic thinker, highly organised and customer focused, with excellent communication skills, both written and verbal. You will also be sufficiently technically minded to understand customer authentication processes. A passion or interest for the arts, education or EdTech would be desirable but not essential. To find out more about the opportunity to join this innovative, fast-growing EdTech business, get in touch ASAP!

For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills.

Closing Date: Early applications may be prioritised.

** Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

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