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Head of Customer Success

We have a rewarding and exciting new role of Head of Customer Success to join a leading EdTech company. The role offers a competitive salary package, flexible, remote or hybrid working, and the chance to change lives through education, working amongst a supportive, inclusive and passionate team of education technology professionals.

As Head of Customer Success, key responsibilities will include (amongst others):

  • lead the strategy for customer success (for teachers and pupils)
  • manage the account management team, driving customer engagement and subscription renewals
  • manage the technical support team
  • define processes for customer success set objectives (OKRs)
  • create revenue and expenditure budgets
  • collaborate closely with the new business and marketing teams
  • contribute to top-level decision making by being part of the senior management team

The ideal Head of Customer Success will have solid experience of managing a customer facing team (sales, marketing, technical support or customer success) for a digital product as well as possess data-driven approaches to sales & marketing management. Sales experience in the EdTech, SAAS or education space would be highly beneficial, as would experience of managing a customer success team. Get in touch to find out more about this exciting opportunity to make a real difference to children's lives!

For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills.

Closing Date: Early applications may be prioritised.

** Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

In May 2019, Inspired Search & Selection pledged to promote The Book Trade Charity. As a charity, BTBS offer financial help to people (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, to help support paid internships and work experience and for other opportunities for development. Please follow this link to check eligibility and further support.

Head of Customer Success

Full-time, Home Working, Permanent
Children's Publishing, Educational, Publisher
Account Manager, Sales Manager, Customer services, Business, Business Development, Commercial, Digital, Sales, Product Management, Management, Data, Analytics

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