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Implementation Consultant

There is a new incredible opportunity to join the Library team of a leading global academic publishers as their new Implementation Consultant! This is a fantastic role that has been created as part of the team's expansion plan, and it will focus on helping new international clients with the platform implementation and onboarding phase.

Reporting to a Senior Implementation Consultant, you will be responsible for:

  • Supporting the technical onboarding of new clients, helping answering product related enquiries and providing technical support and training to clients
  • Assisting with the testing phase of product extension
  • Investigating and reporting product bugs
  • Communicating customer feedback to product team

We are looking for someone with strong technical skills, but most importantly, with the ability to communicate technical information to non-specialist audiences and new clients. It would suit someone coming from IT support or web development and looking for a more customer-focused role in the exciting world of digital publishing. Familiarity with Agile methods and knowledge of another european language would be an added bonus, but is by no means an essential requirement.

For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills.

Closing Date: Early applications may be prioritised.

** Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

In May 2019, Inspired Search & Selection pledged to promote The Book Trade Charity. As a charity, BTBS offer financial help to people (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, to help support paid internships and work experience and for other opportunities for development. Please follow this link to check eligibility and further support.

Implementation Consultant

Full-time, Permanent
Account Manager, Digital, Publishing, Publishing Support, Other Publishing, Support, Training, IT

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