Digital Operations Coordinator

We are looking for a highly organized and detail-oriented individual to help coordinate our digital distribution processes, ensuring the timely and accurate release of our ebooks and audio downloads.

Your team:
You’ll be working within the Business Process team, part of the wider Publishing Operations department. We are a friendly and collaborative team, responsible for the analysis and specification of development and improvements in business processes. We work with colleagues from areas of the company to understand their ways of working.

As well as working on internal processes across the company, we are responsible for managing digital operations, including our ONIX feeds to customers, and ebook and audio download distribution using CoreSource. Best practice and operational excellence are at the heart of what we do.

Your role:
You will be a key member of the Business Process team, with an understanding of digital publishing and metadata feeds. You will help keep our catalogue up to date with retailers, and work on projects to widen and improve the reach of our books through the digital supply chain.

This role would suit a highly organized candidate who can manage a busy workload effectively, has excellent attention to detail and a proven record of prioritizing work across a range of projects, alongside managing other regular tasks and ad-hoc requests.

Your key responsibilities:

• Managing the distribution of metadata and assets for digital products to retailers, ensuring delivery deadlines are met and trouble-shooting any issues

• Acting as a key contact for queries from colleagues and retailers about our books, investigating and solving problems quickly

• Ensuring our product metadata is released in ONIX on time and meets the highest industry standards

• Updating Biblio with operational data and performing QA checks for edition records

• Participating in projects to improve data flow between Pan Macmillan and its sister companies worldwide

• Helping to deliver regular Biblio training, including inductions for new starters, topical training sessions and responding to ad-hoc questions

• Contribute to and help maintain our Process Library of best practice guidance documents

• Providing general project administrative support to the Business Process team.

Essential experience, abilities and knowledge you’ll need to succeed:

• An innate passion for books and the publishing industry

• Strong attention to detail

• Excellent written and oral communications skills: an ability to translate technical language into everyday

• Adept at time management and prioritization

• Self-motivated and keen to learn new processes and systems

• Excellent organizational skills

• Critical-thinking and problem-solving ability

• Numerate.

Desirable skills we’d love you to have:

• Technical knowledge of and experience in maintaining and developing bibliographic systems, e.g. Biblio, CoreSource

• Awareness of ONIX, ebook and digital audio formats.

What you’ll get in return:
In return we can offer you a range of great projects, a supportive and collaborative working environment as well as a competitive salary and benefits package.

Salary: Starting from £29,000

Closing Date: 7 July 2024

Some of the benefits we offer:

• 28 days annual leave increasing with years of service + bank holidays

• Generous pension scheme

• Discounted private medical insurance

• Group income protection scheme

• Enhanced family pay and leave

• Flexible working hours and summer hours (early finish on a Friday during summer months)

• 2 Volunteer Days per year

• 75% off all Pan Macmillan books and regular staff book sales (highly reduced rates)

• Season ticket loan/advance

• Cycle to work scheme

• Discounts on shopping, Tastecard+ and gym memberships; Christmas club savings

• Daily free breakfast and monthly company lunch

This is a full time, permanent role and will be based in our offices in Farringdon, London, with some flexibility to work from home each week.

All applicants must be able to demonstrate the right to live and work in the UK in order to be considered for this role.

At Pan Macmillan, we are highly committed to promoting diversity, equity and inclusion at every level of our organisation. We welcome applications from all individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Our efforts to promote DE & I are ongoing, and we continually strive to learn and improve our policies and practices. You can read our full Diversity & Inclusion Pledge is available here https://www.panmacmillan.com/about/diversity-and-inclusion

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