Junior Account Manager

We have an exciting opportunity for a Junior Account Manager with excellent organisational, time-management, communication and administrative skills who has a passion for books and a desire to develop a successful career within the publishing industry.

We are looking for an enthusiastic individual with excellent customer service and communication skills who loves a challenge.  Previous experience in the publishing industry is welcomed.

Working at Make Believe Ideas is an opportunity to be part of our exciting story.  We’re a well-established children’s publishing company based in central Berkhamsted, Hertfordshire (30 minutes north of London with a direct train link to Euston). We’re proud of our family culture and we believe we are unique in the world of publishing with creative, innovative formats and our speed to market approach.

DUTIES

Your duties and responsibilities as Junior Account Manager include:

• Develop and maintain the day-to-day relationships of a portfolio of retailer and distributor accounts.
• Ensure that all orders are processed, invoices are raised, and sales data is uploaded and maintained accurately.
• Provide excellent customer service including handling adhoc enquiries and resolving any issues.
• Monitor customer orders from the warehouse to ensure stock is released on time and that all customer commitments are met.
• Deliver sales and inventory reports for customers in a timely manner.
• Feed into the forecasting and budgeting process, monitor sales against forecast and ensure your targets are met.
• Act as the liaison and key contact between Production and the Studio for customer project delivery.
• Identify new opportunities within your customer base or wider market to maximise sales and highlight them with your line manager.
• Attend customer meetings and book fairs.

IDEAL CANDIDATE REQUIREMENTS

• Previous experience working with customers, preferably within a sales environment.
• Excellent administrative skills with the ability to handle a large and varied workload.
• The ability to work both independently and as part of a team.
• Attention to detail.
• Excellent written, numeracy and verbal communication skills.
• Intermediate/Advanced use of Microsoft Office (Excel, Word and PowerPoint).

We offer excellent benefits including career development, 25 days annual leave plus Bank Holidays, contributory pension scheme, life assurance, discounted gym membership, substantial discounts on our books, 20% off hot food served in our on-site café, discounts to many high street and online stores, employee assistance programme, social events throughout the year, complementary massages at our on-site wellness centre and many more.

We are an equal opportunities employer and welcome and encourage applications from candidates who are under-represented in the creative industries.

HOW TO APPLY

• To be considered for this role, please submit a Cover Letter and CV to careers@makebelieveideas.com for review.