Account Manager - Guardian Bookshop

A rare opportunity has become available to join our team as the account manager for the Guardian Bookshop, the successful online bookshop run on behalf of the Guardian News and Media Group. In this varied role, you will oversee the performance of the Guardian Bookshop; curating product listings, managing the relationship with the Guardian, delivering a cross-channel marketing plan and ultimately driving online sales growth.

Twice shortlisted for the prestigious Book Retailer of the Year award, Monwell may be a small company, but we’re experts in what we do and we need someone who can harness the full potential of our longest running online bookshop. We are looking for a smart and confident professional with a background in digital marketing and/or ecommerce to join our team in this central role. 

Using your well-developed marketing and copywriting skills and knowledge of books, you will leverage all the channels at our disposal to deliver against sales targets. This is a wide-ranging role and will suit a candidate who is able to work quickly, is meticulously organised and has an open and proactive communication style.

As a member of our small and dynamic team, you will need to be digitally savvy and be as comfortable navigating an ecommerce dashboard as you are writing email newsletters and briefing digital design assets. You will develop and implement ecommerce strategies in order to maximise sales, improve conversion and deepen our relationships with our customers.

We are a fully remote team based across the South of England, so the ability to work from home or a co-working space is essential. 

Requirements

• An experienced marketing or commercial professional with a background in publishing or retail industries
• Excellent communication skills with experience in account management or client liaison
• An effective copywriter with the ability to work quickly
• A resourceful candidate, who can think creatively and identify long-term sales opportunities and work reactivity as opportunities arise
• Exceptional organisational and planning skills with a meticulous eye for detail
• A strong understanding of digital marketing, with a proven track record in building brand awareness, generating sales and engaging with audiences online
• Preference for an understanding of ecommerce best practice
• Ability to work remotely

Account Management

• Act as the key point of contact for your clients, responding quickly to editorial and marketing requests
• Gain a deep insight into your clients, their audiences and behaviours
• Forge strong links with external stakeholders e.g. editorial and commercial colleagues at the Guardian, publishers and suppliers
• Select and curate books and products for monthly and seasonal promotions
• Liaise with Gardners on promotional discounts for campaign books

Marketing

• Work with the Head of Marketing to develop campaigns that will help achieve the marketing goals. Identify the best channels and activities to promote each campaign
• Responsible for overseeing the Guardian Bookshop content plan, meticulously managing and forward planning every aspect of the marketing mix
• Implement campaign plans in collaboration with the Ecommerce Executive, ensuring each campaign is well-organised, thoroughly planned, efficiently delivered, and accurately reported
• Brief design, advertising, annual supplements and any other written and visual assets as required
• Manage email marketing channels, including list management, sending, reporting and testing
• Work creatively to develop new marketing and sales opportunities

Site Management

• Work with the Head of Ecommerce and Head of Marketing to reach commercial goals 
• Plan activities across the year to help reach commercial targets
• Work with the Ecommerce Executive to ensure each store is kept up to date and regularly refreshed
• Work with the Head of Ecommerce and Head of Marketing to analyse and report on site performance, including sales, channels and responses to campaigns

About Monwell

Established in 2016, Monwell is an independent ecommerce company specialising in providing industry-leading branded online bookshops. We are the merchant behind online shops for the Times, the Guardian, The Daily Mail, and The Daily Express, selling books, gifts and branded merchandise.

We work closely with publishers, suppliers and our media partners to ensure our sites are tailored to reflect each publication’s brand and content. We provide each partner with an end-to-end ecommerce solution; from managing the branded websites and selecting promotions to the fulfilment of orders and customer service through our third party relationships.

We’re proud to have been shortlisted for Book Retailer of the Year for the past two years running at the British Book Awards.

We pride ourselves on being a great place to work. We offer a competitive salary, an attractive suite of benefits including private health cover and 30 days annual leave pro rata (in addition to public holidays). Home working compensation available. Flexible working will be considered.

For more information about Monwell, visit our website. www.monwell.co.uk

To apply

To apply, please send your CV and cover letter to hello@monwell.co.uk listing your current salary and notice period. Closing date for applications is Monday 30th September.

Salary

Salary range £33k - £35k plus a working from home allowance, excellent benefits and 30 days annual leave. 

Full-time 

Remote working with occasional visits to London and Worthing (Sussex) required.