Account Manager

We are looking for you to join our team at MVB Books Ltd. (UK) as

Account Manager

About MVB:

MVB is a leading technology and information provider that “makes books visible”.

Our major platforms, based on international metadata standards, empower publishers and bookstores to efficiently promote their products in both local and international markets. Through innovative editorial and advertising formats, combined with face-to-face networking at live events, we provide deeper reach and insight into various book markets.

Our teams, located in Frankfurt am Main, London, Mexico City, New York, and São Paulo, continuously collaborate with customers and key players across the book industry to develop cutting-edge infrastructure solutions for the future of the book trade.

MVB's commerce solutions include a range of B2B e-trading services that offer an industry-recognized electronic ordering network and infrastructure for the global book trade. Established for over 40 years, these networks play a pivotal role in the industry, facilitating millions of book orders annually between booksellers and publishers worldwide.

Key Responsibilities – Your role purpose and impact:

• Client Relationship Management: Maintain and nurture existing client relationships within an established portfolio of accounts.
• Sales Support: Assist our Sales/Account Managers in identifying new opportunities across our range of commerce solutions and services, including EDI, PubEasy, and TeleOrdering. Build strong client relationships and attend industry/trade events.
• Cross-Functional Collaboration: Work closely with internal teams such as Finance, Marketing, Product Development, and Technical Account Managers to identify new opportunities, achieve upsell targets, and deliver successful outcomes for our clients in a matrix organization.
• Customer Liaison: Serve as the primary point of contact between assigned customers and MVB, ensuring excellent service and representation.

What We Particularly Like About You:

UK Work Authorization: You must have permission to work in the UK.

• Experience: A minimum of 2 years in an account executive role.
• Industry Knowledge: Prior experience in the publishing, book trade, or media industry would be a strong advantage, allowing you to better understand client needs and industry dynamics.
• Customer Service Excellence: Exceptional communication and relationship-building skills, with a passion for delivering outstanding customer service.
• Technology Proficiency: Familiarity with systems like SalesForce, Trello, and Mural to streamline account management and collaboration processes.
• Technical Aptitude: Comfort with technology and an understanding of e-commerce platforms, digital solutions, or other tech-driven services relevant to the book trade.
• Analytical Skills: Ability to analyze client data and trends to identify opportunities for growth and improvement, contributing to strategic account management.
• Problem-Solving Abilities: Demonstrated capacity to address client concerns and resolve issues efficiently, ensuring high levels of client satisfaction.
• Project Management Skills: Ability to manage multiple projects and deadlines simultaneously, ensuring all client needs are met in a timely and organized manner.
• Teamwork and Independence: Ability to work both independently and as part of a cross-functional team in a matrix management environment.
• Self-Motivation and Flexibility: A highly motivated, well-organized self-starter with a "can-do" attitude and strong work ethic.
• Willingness to Learn: Eagerness to develop new skills and gain in-depth knowledge and experience in the dynamic book industry.

What You Can Already Look Forward To:

• Key Role: You will be a vital part of our commercial team, managing a significant portfolio and serving as the key contact for clients, representing MVB in all interactions.
• Benefits: Enjoy a range of excellent benefits, including a pension scheme, company sick pay, a bonus scheme, and the possibility of remote working.

Are you interested in taking on this exciting job opportunity? Then we are looking forward to your application to Sandra Marx (s.marx@mvb-online.de ) or Elda Lamberti (e.lamberti@mvb-online.com )