Online Technical Support Advisor (6mth FTC)
Do you have a passion for first-class customer service? Are you adaptable and professional with an accurate and effective approach? Our client is a leading academic publisher in central London who is looking for an Online Technical Support Advisor to support librarians and users with their online platforms. This is a 6 month contract role in which you will be looking after troubleshooting and resolving access issues for the products. You will be dealing with a wide range of customers, so you will need to be flexible, calm under pressure and organised in your approach.
You should have:
- Excellent verbal and written communication skills
- Strong attention to detail and analytical skills
- Problem-solving skills
- Ability to manage your work without close supervision
- Excellent organization and time management
- Customer service experience, ideally in a publishing environment
This is a fantastic role for someone looking to work for a leading, independent publisher dealing with academic institutions and customers worldwide. Get in touch asap for more details and to apply.
To apply for this position, please contact Zoe Washford at Inspired Selection publishing recruitment agency (email: z.washford@inspiredselection.com). Please provide a CV and your current salary details in your application. To view all current opportunities available via Inspired Selection, please visit our website at www.inspiredselection.com.
Salary: Competitive salary package
**Inspired Selection operates an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.