Publisher Success Manager

A leading educational technology company and distributor of online textbooks has an opening for a Publisher Success Manager to join their Customer Success team. This is a fantastic role for a customer focussed and commercially minded account or project manager. This role is based in Buckinghamshire, a short and easy commute from London.

Key duties:

• Act as the central day-to-day point of communication between the publisher and company
• Ensure all aspects of the publisher engagement and contractual obligations are executed successfully to ensure successful onboarding
• Evaluate and monitor the overall health and happiness of the publisher, and share this information and customer insights with internal stakeholders
• Provide opportunity leads to the sales team
• Identify processes that need to be changed or developed to meet publisher needs
• Grow existing publisher business
• Manage marketing to existing publishers to increase product awareness and revenue
• Provide customer training on products
• Partner with internal stakeholders to collaborate on the strategy for areas of revenue growth with existing publishers

Experience / skills required:

• Account or customer management experience, ideally in a publishing setting
• Excellent communication and presentation skills
• Strong Project Management and Account Management experience

For further information, please apply online or email a CV and salary expectations to stephaniehall@atwoodtate.co.uk

Contact:             Stephanie Hall

Tel:                    0203 574 4422

Due to the volume of applications we receive we are often only able to contact successful applicants.  If you haven't heard from us within 7 days you have probably been unsuccessful on this occasion.