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Service Delivery Manager

There's a new fully remote role in the Solutions team of a leading academic publisher.

This team is responsible for the management and efficiency of the global peer review, production and supplier base, working across the books, journals and case studies portfolio.

They are a very flexible employer, happy to consider fully home-based candidates (within the UK) and review working hours and specific arrangements based on the needs of their staff.

The new Service Delivery Manager will be responsible for:

  • Managing operations and relationships with suppliers, setting KPIs and overseeing their performance
  • Delivering a programme of operational projects to improve workflows and technology
  • Working with product leads for books, journals and other content to translate product need into operational and strategic actions
  • Managing international supplier teams, coordinating workloads and assigning priorities

This is a very flexible role and will suit someone with an agile mindset and in-depth knowledge of publishing operations environments and strong analytical skills. You will have the opportunity to collaborate with global teams and external suppliers, and of bringing in real change by embracing new technology and streamlining production processes.

For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills.

Closing Date: Early applications may be prioritised.

** Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

In May 2019, Inspired Search & Selection pledged to promote The Book Trade Charity. As a charity, BTBS offer financial help to people (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, to help support paid internships and work experience and for other opportunities for development. Please follow this link to check eligibility and further support.

Service Delivery Manager

Full-time, Home Working, Permanent
Book Services, Digital Production, Digital, Journals, Publishing, Other Publishing, Production, Operations

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