Subscriptions Coordinator
Do you have experience in a busy customer focused publishing environment? Are you interested/familiar with academic and digital publishing? This role is a unique opportunity to join a renowned academic society publisher based in central London. The successful candidate will be responsible for managing subscription fulfilment and will act as the primary contact for all customer enquiries.
Key duties:
- Manage all subscriber fulfilment, digital access and authentication and subscription renewals
- Answer all customer queries and solve any customer-related issue
- Ensure suppliers maintain high standard of service
- Act as the key contact for distribution partners’ queries
- Compile and produce timely reports for senior management
- Maximise circulation and renewals and provide the widest possible online accessibility
Experience / skills required:
- Experience working in a busy customer focused environment, ideally in publishing
- Familiarity or experience in academic/research, digital publishing or subscriptions would be a bonus
- Highly proficient with MS Office including Excel and Word and experience using databases and CMS
- Outstanding organisation and prioritisation skills with good administrative experience
- Excellent analytical skills and accuracy are a must
- Strong communication and customer service skills with engaging telephone manner
- A creative and positive approach with the ability to build strong relationships with international customers and suppliers
- Self-motivated and able to work independently and take initiative
Applications ASAP, please
For further information, please apply online or email a CV and salary expectations to parissabagheri@atwoodtate.co.uk
Contact: Parissa Bagheri
Tel: 020 3574 4431
Atwood Tate embraces diversity and seeks to promote the benefits of diversity in all of our business activities and to develop a business culture that reflects that belief. We welcome applications from all members of society irrespective of age, disability, sex, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief.