Subscriptions Executive
We have a fantastic new role working for a top magazine which publishes across a wide range of categories including the arts, collectables, jewellery etc. We are looking for a switched on, highly motivated and intelligent individual to join the team as a Subscriptions Assistant/Executive to help support the team and be involved in renewing or upgrading subscribers who are coming to the end of their current subscription term.
The Subscription Team is responsible for the marketing, fulfilment and customer service for the company’s leading publication for lovers or art and antiques and you will be part of a small team responsible for managing all customer interactions. This role provides essential insight into the views of the customer and you will provide regular feedback to senior management and the editorial team to help guide future plans.
Key responsibilities include:
- Contacting customers whose subscriptions have expired to gain renewal and upgrade customers to digital subscriptions
- Gather feedback from customers who do not renew
- Contact customers to arrange payment when a payment has failed
- Respond to customer queries
- Update customer details in the subscription system
- Build marketing lists for new subscription campaigns
- Provide monthly reports on performance and customer feedback
- Represent the publication at events
We are looking for an enthusiastic and engaging individual who has excellent communication skills and is willing to work hard, learn and grow quickly and be part of an ambitious and friendly team. This is an excellent opportunity for someone who wants to develop their careers in a marketing customer service role and wants to work with a publication that is much loved by its readers and is known throughout the industry.
The successful person will have the following:
- Educated to degree level or equivalent
- Possess an excellent telephone manner and will be articulate
- An effective communicator
- Some experience/internship in a role which involves customer service/use of telephone useful
- Strong IT skills including MS Office
- Ability to liaise with people on all levels
For further details of this super new role please forward your CV outlining your salary expectations.