Skip to main content

Technical Customer Consultant

Our client, a leading professional organisation serving the library market is seeking a Technical Customer Consultant to join their Operations Team based in the North East - they are more than happy for the successful candidate to work flexibly from home, with an expectation to visit the office once every couple of weeks. This is a technical role, responsible for delivering installations, upgrades and technical services to customers using their cloud-based software.

The Technical Customer Consultant will work in a crucial role within the operations team, with key responsibilities including:

  • Receiving and progressing logged support calls
  • Developing and improving technical services procedures
  • Analysing errors and investigating system and application logs
  • Extracting and loading data

The successful candidate will have a degree or equivalent experience in an IT related subject with experience in technical customer service. Strong analytical skills are essential alongside superb communication skills. Experience in Windows and UNIX operating systems is essential with knowledge of scripting or programming skills. Some knowledge of programmes such as EXProxy, LDAP and SAML would be an advantage.

For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills.

Closing Date: Early applications may be prioritised.

** Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

In May 2019, Inspired Search & Selection pledged to promote The Book Trade Charity. As a charity, BTBS offer financial help to people (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, to help support paid internships and work experience and for other opportunities for development. Please follow this link to check eligibility and further support.

Technical Customer Consultant

Full-time, Permanent
Helpdesk, IT

Share this job now