Workflow Support Manager

We have an excellent opportunity for an experienced manager to join a leading Open Access publisher in central London. The Workflow Support Manager will recruit, lead and develop a team of Manuscript Assistants and take responsibility for problem solving across the publication process.

Key duties:

• Build and coach a team of Manuscript Assistants to encourage engagement, motivation and delivery
• Ensure the team is structured and resourced to achieve overall targets and determine training needs and delivery
• Set and monitor team and individual performance against targets
• Collaborate closely with editorial and peer review teams to ensure that workflows are logical, efficient and cost-effective
• Identify workflow or resourcing problems and lead implementation for any necessary changes
• Represent manuscript assistants in the development of new policies ensuring they are appropriate and workable

Experience / skills required:

• Proven management experience of a medium sized team (5-25 people)
• Experience in STM or Academic publishing or customer service team management
• Ability to coach, recruit and motivate a team
• Excellent problem solving skills and knowledge of publishing workflows and processes
• Record of improving performance by working to KPIs
• The majority of manuscript assistants will be based outside of the UK, therefore some international travel is required

Applications ASAP please

For further information, please apply online or email a CV and salary expectations to lucyslater@atwoodtate.co.uk

Contact:             Lucy Slater

Tel:                   020 7034 7821

Atwood Tate embraces diversity and seeks to promote the benefits of diversity in all of our business activities and to develop a business culture that reflects that belief.  We welcome applications from all members of society irrespective of age, disability, sex, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief.