My Job in 5: Jo Fenn

1.     Describe your role.

As HR director, my role is extremely varied and often changes on a daily basis! Alongside general office management, I work closely with the leadership team on projects and strategic business planning, as well as managing our recruitment process. Another important element of my role is developing our company culture and creating opportunities for both personal and professional development.

2.     What do you like best about your role?

Working closely with recruitment agencies to find new talent for the business is particularly rewarding. It’s been amazing seeing the growth of individuals from their initial first interview to where they are currently within the company. I feel very privileged to work in such a creative and fun industry. Being surrounded by children’s books every day is definitely good for the soul!

3.     Which new projects or titles are you working on at the moment?

I’m currently working on an employment engagement survey, which will provide regular opportunities for staff to give focused feedback and inform key business decisions. We have also just launched our brand new charity team, part of a new wave of opportunties for staff wellbeing and collaboration. The formation of our company running club, The Flying Elephants, has resulted in me running the London Marathon this year so I look forward to seeing what the charity initiative has in store for us!

4.     What skills do you need for your role?

Flexibility is key in managing competing responsibilities, alongside a good amount of patience. The person-focused nature of HR means that empathy, and the capacity to listen and problem-solve is fundamental. I talk to a variety of people so being adaptive to different scenarios and communication styles is really important too.

5.     What advice would you give to those looking to work in the industry?

Whatever role you are interested in, ensure that your passion for the industry shines through. Not only will it make you stand out at interview, but it will make you better at your role. Being invested in the company and understanding their values and vision makes for a positive working environment, which equals a positive employee!